FAQs

Welcome to the Nomadex CA FAQ Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us. 

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 2-9 business days
  • Estimated delivery time: 3-11 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders in Canada. For more information, please check our Shipping Policy.

Question #3: Where is Nomadex CA located?

Answer: Nomadex CA is a Canadian-based brand specialising in high-quality products, designed to bring elegance and functionality into everyday life. We are committed to offering unique and stylish products that enhance your living space.

Question #4: What payment methods do you accept?

Answer: We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • MasterCard
  • Paypal
  • Shop Pay
  • UnionPay
  • Visa
  • After Pay

For more details, please refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund & Return Policy.

Question #6: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #7: What is your return policy?

Answer: We have a simple and hassle-free return process. However, return shipping costs are the responsibility of the customer. For complete details, please visit our Refund & Return Policy page.

Question #8: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 3 business days, depending on your bank or payment provider. See our Refund & Return Policy for more details.

Question #9: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Question #10: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@nomadex.ca.

Question #11: Do you ship internationally?

Answer: No, we only ship within Canada. We do not offer international shipping at this time.

Question #12: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #13: Can I place a bulk order for my business or organisation?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #14: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Refund & Return Policy.

Question #15: How can I track my order?

Answer: You can track your order through the Track Your Order Page on our website.

Contact Information

Business Name: Nomadex CA

Address: 5307 Victoria Drive, Vancouver, BC, V5P 3V6, Canada

Email: support@nomadex.ca

Phone: +17788000774

Contact Form

Customer Service Hours:

Monday to Saturday: 9:30am-7:00pm

We aim to respond to your inquiries within 1 business day. Thank you for choosing Nomadex CA!